Frequently Asked Questions

Everything you need to know about your Frye experience.

How do I care for my leather boots?

To preserve the quality of your leather, we recommend regular cleaning with a soft cloth and applying a high-quality leather conditioner. Avoid direct heat sources if your boots get wet.

What is your return policy?

We accept returns of unworn, unused merchandise within 30 days of purchase. Items must be returned in their original packaging with all tags attached.

How long does shipping take?

Standard shipping typically takes 5-7 business days. Expedited and overnight shipping options are available at checkout for an additional fee.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.

How do I determine my correct size?

Please refer to our comprehensive Size Guide located on each product page. Our footwear generally fits true to size, but specific fit notes are provided for each style.

Are your products covered by a warranty?

Frye products are handcrafted with care and are warranted against manufacturer defects for one year from the date of purchase.